Everything you need is included ! All Admissions, Authentic Lunch, Snorkels/Goggles, Lifejackets (All sizes),Caving helmets, Scuba flashlights, Transportation, Licensed Bilingual Guides, Cooler of refreshments. Child Car seats upon request.
NOT included are tips and Alcoholic beverages .
We will be waiting for you with a sign with your name on it. Specific instructions will be included in your confirmation e-mail, no worries, it is easy! To make it easier the morning of the Adventure, we ask that everyone in your group arrive together and don't be late !
The pier in Progreso is 4 miles long. We meet the majority of our guests at the ship to shore shuttle terminal in Progreso town. There are free ship to shore shuttles that run every 15 minutes. It is free and easy.
We do offer VIP Pier pick up, at an additional charge of $20 USD per vehicle + $1 USD per person. This is the fee/toll that the pier authority charges us. If you require this service, please advise in advance so that we can make the necessary arrangements.
Most of the sites we visit are approximately 60 - 75 minutes from the Port of Progreso in an area known as "The Ring of Cenotes".
YES ! You can add SOL, CORONA EXTRA OR DOSXX BEER to the Cooler (additional Charge) Advance notice required, Limits may apply.
As all of our Adventure Tours are Private, prices vary depending upon the number of people in your party and locations you wish to explore. Contact us for a quote.
MOST IMPORTANT: Please get off the ship and meet us IMMEDIATELY. We need to get on the road to your Adventure as soon as possible in order to provide you with the Five Star experience you deserve. Our guests usually arrive at the pre-arranged meeting point within 15-45 minutes after the ship's docking time. If you arrive more than 1 hour after your docking time, you may risk a change in Itinerary . After 90 minutes, you are considered a NO SHOW.
Shore Excursions: For Cruise ship passengers...Most of our tours run the full time you are in port and you are then returned to Progreso with time to spare before you re-board your ship. The tours run approximately 5 hours in length. The shore excursion tours are tried and tested and there is plenty of time to do the tour without feeling rushed.
Local Tours: For those persons who are vacationing in the Yucatan or who live here, your tour can last from 5-8 hours in length, depending on where you are travelling. We provide pick up/drop off service at your hotel, rental or vacation home if in the Progreso or Merida area.
NO, there are no age limits! We can provide car seats and life-jackets for your toddlers and assistance for Grandma and Grandpa.
Eco - Aventuras
Our tours run, rain or shine. We cannot guaranty the weather, but we can make the best of your visit to the Yucatan.
Can we join another group?
NO. We provide Private off-the-beaten-path Adventures. You have the Guide and Transportation vehicle to yourself! We do NOT combine groups, and do not add strangers to your Private group !
Can I just show up and go on an Adventure?
No, All of our Adventures are by advance reservation only.
Once we have Confirmed your reservation, you will receive a PayPal Invoice for the deposit required. Your reservation is NOT confirmed until this deposit has been paid, with the balance due, in cash, on the day of the tour. We ask that you collect from everyone ahead of time and provide us with exact cash for the balance on arrival.
Can I PAY the entire balance by PAYPAL ?
We only accept deposits by PayPal. The balance is always due in cash. We have had no problem in the past with guests bringing cash. You will be paying the cash balance as soon as we meet in the morning, at the beginning of the Adventure, and you will not have to carry it around throughout the day.
In the event that you are unable to attend your booked Adventure, please provide e-mail notice at least 7 days in advance of your Adventure in order to receive your full refunded deposit.
Cancellations within 24 hours of your excursion results in no refund of your deposit and will be applied to expenses incurred by us.
On occasion the ship will change port due to the weather or other issues. If this is the case, your Full deposit will be refunded.
If your entire group is a “no-show”, the full deposit is non-refundable and will be applied towards expenses incurred by us.
If individual(s) within your group are a “no-show”, $20 of your original deposit for each absent person will be retained by us and applied towards expenses incurred. Your balance due will be reduced because of the “NO-shows, and your original deposit will be reduced by $20 per “No-show”. Depending on the number of people in your party and the number of no-shows , your price per person may increase!
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